How It Works
Welcome to LittleLend! This platform lets you rent out baby and kids’ items to other parents in your area.
Table of Contents
1. Create an Account
Registration
Go to the registration page on the website
Enter your details:
First and last name
Email address (this will be your username)
Password (minimum 8 characters)
Click “Register”
Activate Your Account
After registering, you’ll receive an activation email
Click the activation link in the email (valid for 24 hours)
Your account is now active and you can log in
Note: You can only log in after activating your account via email.
2. Set Up Your Profile
After logging in, you can complete your profile:
Personal Information
Upload a profile photo
Add an “About me” description (let other users know who you are)
Set your language preference (Dutch or English)
Address Details
Check and update your address details if necessary
This address is used as the location for your items
3. Stripe Registration for Lenders
If you want to lend items, you must link a Stripe account to receive payments.
Why Stripe?
Payments are processed securely
Your earnings are automatically paid out to your bank account
All transactions are tracked
Link Your Stripe Account
Go to your profile and click “Link Stripe Account”
You’ll be redirected to Stripe where you’ll be asked for:
Business details (or personal details if you’re an individual)
Bank details (IBAN) for payouts
Identification (ID card or passport) for verification
Complete verification:
Upload a photo of your ID
Provide all requested information
Accept Stripe’s terms
Verification Status
Your Stripe account can have different statuses:
Not linked: You haven’t created a Stripe account yet
Pending: Your account is being verified by Stripe
Active: You can receive payments
More information required: Stripe needs additional details
Note: You can only lend items once your Stripe account is fully verified and active.
Stripe Dashboard
Through your profile you can log in to the Stripe Express Dashboard to:
View your payouts
See your transaction history
Update bank account details
4. Add Items (Lenders)
Add an Item
Go to “My Items” in your account
Click “Add Item”
Fill in the item details:
Title: Short, clear name (e.g., “Maxi-Cosi Car Seat”)
Description: Detailed description, condition, age, etc.
Category: Choose the right category (e.g., Car Seats, Strollers, Toys)
Age range: What age is the item suitable for?
Brand: Select the brand (if applicable)
Price per day: Set your rental price (in euros)
Photos: Upload at least 1 photo; multiple photos are allowed
You can select a main/cover photo
Use clear, well-lit photos
Approval required?
You can choose whether renters can book instantly or require your approval first
If approval is required, you have 2 hours to accept a booking request
Manage Items
Edit items: Update title, description, price, or photos
Disable items: Make an item temporarily unavailable without deleting it
Delete items: Permanently remove (only possible if there are no active bookings)
5. Search & Rent Items (Renters)
Find Items
Go to the search page
Use filters to search:
Location: Find items near you (based on postcode)
Distance: Set a maximum distance (e.g., within 10 km)
Category: Filter by specific categories
Brand: Search for a specific brand
Age range: Filter by your child’s age
Check Availability
The calendar shows which dates are already booked
Select your preferred start and end date
The system automatically checks availability
6. Booking Process
Scenario 1: Instant Booking (No Approval Required)
Select dates on the item detail page
Choose insurance (optional, see section 7)
Review price breakdown:
Rental price (number of days × price per day)
Deposit (€25 flat fee)
Platform fee (10% of rental price, minimum €1.50)
Stripe payment fee (€0.29)
Insurance (if selected)
Click “Book and Pay”
Pay via Stripe:
iDEAL (Dutch banks)
Confirmation:
You’ll receive a confirmation email
The lender is notified
The booking status changes to “Confirmed”
Scenario 2: Booking with Approval
Select dates and click “Request Approval”
Write a message explaining why you’d like to rent the item
Wait for approval:
The lender has 2 hours to respond
You’ll receive an email when approved or declined
If approved:
You have 24 hours to complete payment
Follow the same payment steps as instant booking
If declined:
You’ll receive an email with the reason
No charges will be made
Booking Statuses
Your booking can have different statuses:
Pending: Payment is being processed
Awaiting approval: Lender still needs to approve
Awaiting payment: Approved, payment not completed yet
Confirmed: Payment successful, booking is active
Completed: Rental period has ended
Cancelled: Booking was cancelled
Expired: Payment or approval window expired
7. Payments & Fees
Cost Structure for Renters
For each booking you pay:
Rental price: Number of days × price per day
Deposit: €25 (flat fee, refunded after the rental)
Platform fee: 10% of the rental price (minimum €1.50)
Stripe payment fee: €0.29 (for iDEAL transactions)
Insurance (optional): Amount shown during booking
Example:
Rental price: 3 days × €5 = €15
Deposit: €25
Platform fee: €1.50 (10% of €15)
Stripe fee: €0.29
Total to pay: €41.79
Insurance
Optional insurance available during booking
Covers damage to the item during the rental period
Price is shown before you confirm the booking
Payment Methods
iDEAL: All Dutch banks
Payment Security
All payments are processed via Stripe
Your payment details are never stored by LittleLend
Payments are only released to the lender after the rental period ends
8. Payouts for Lenders
How Payouts Work
During the booking:
The renter pays the full amount
The funds are held in your Stripe account
You can’t withdraw the funds yet
After the rental period:
The system automatically checks that the rental has ended
The payout is triggered automatically by our system
The money is transferred to your bank account
Payout timing:
Payouts are processed daily
Funds typically arrive within 1–3 business days
You’ll receive an email when your payout is processed
What You Receive
As a lender you receive:
Rental price: The full amount the renter paid for the rental
Additional earnings: Any late-return fees
You do NOT receive:
Platform fee (10% goes to LittleLend)
Stripe payment fee (€0.29 goes to Stripe)
Deposit (refunded to the renter)
Insurance (goes to LittleLend)
Track Your Payouts
In your LittleLend account:
Go to “My Bookings”
Check the status of each booking
See when payouts were processed
In your Stripe Dashboard:
Log in via your profile
View all payouts
Download invoices and statements
Verify your bank account details
Payout Status
Pending: Rental period hasn’t ended yet
Processing: Payout is being processed
Completed: Funds have been transferred to your bank account
9. Messages & Communication
Messaging System
After a confirmed booking, renter and lender can communicate:
Access messages:
Go to “Messages” in your account
All conversations are linked to a specific booking
Send a message:
Open a conversation or start a new one
Type your message
Click “Send”
Notifications:
You’ll receive an email when a new message arrives
When to Use Messages
Make arrangements: Time and place for pickup/return
Ask questions: About using the item
Provide updates: If plans change
Report issues: For damage or other problems
Note: The messaging system is only available for confirmed bookings.
10. Cancellations & Refunds
Cancellation by the Renter
Before the rental period starts:
Go to “My Bookings”
Click the booking you want to cancel
Click “Cancel”
Provide a reason
Confirm the cancellation
Refund:
You’ll receive a full refund (excluding the Stripe payment fee of €0.29)
Includes rental price, deposit, and platform fee
Refunds are processed within 5–10 business days
You’ll receive a confirmation email
Note: You can’t cancel if the rental period has already started.
Cancellation by the Lender
Before the rental period starts:
Go to “My Bookings”
Click the booking
Click “Cancel”
Provide a reason (this will be sent to the renter)
Consequences:
The renter receives a full refund
You won’t receive any compensation
Refund Process
Cancellation request:
Status changes to “Cancellation Requested”
You’ll receive a confirmation email
Processing:
Our system processes the refund automatically
This usually happens within 24 hours
Refund:
The money is returned via Stripe
This can take 5–10 business days
You’ll receive an email when the refund is completed
Deposit Refund
After a normal rental period:
On-time return: Full deposit (€25) is refunded
Late return: Late fees are deducted from the deposit
Damage: Any damage costs may be deducted (if no insurance)
11. Reviews & Ratings
Leaving a Review
After a booking, both parties can review each other:
Review reminder:
You’ll receive an email 3 days after the rental ends
Click the link in the email or go to “My Bookings”
Write your review:
Give a rating from 1–5 stars
Add an optional comment
Click “Submit”
Automatic reviews:
If you don’t leave a review within 7 days
A 5-star review will be added automatically
This prevents users from being penalized due to missing reviews
Why Reviews Matter
For lenders: Higher ratings lead to more bookings
For renters: Good reviews build trust
For the community: Reviews help others make informed choices
Viewing Reviews
All reviews are visible on profile pages
The average rating is shown on item pages
Reviews cannot be removed (only by admin in case of abuse)
Contact & Support
Do you have questions or issues? Contact us via the contact form.
We aim to respond to all inquiries within 24 hours.
Safety & Privacy
All your personal data is stored securely
We never share your data with third parties without consent
All payments are processed via Stripe (PCI-DSS certified)
You can view and edit your data at any time
Enjoy LittleLend!
Together we make sharing baby and kids’ items easy, safe, and affordable.